No one is more important than you!

Thats why we're ready Monday through Saturday to help you in any way we can to solve problems, answer your questions, give you more information. Whatever you need, we're here for you. Our hours are 8:30am to 6pm (Eastern Time). Remember, we're here Monday through Saturday for you. And we stand behind the Keepsake NeedleArts No-Quibble Guarantee.

Need to contact Customer Service?

Telephone: 1-800-526-1148
Fax: 1-603-253-8346
Foreign customers: Dial the U.S. international access code,
then 1-603-253-8731
e-mail: customerservice@keepsakeneedlearts.com
Mail: Keepsake NeedleArts, Box 1618, Center Harbor, NH 03226 USA

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For Canadian shipments, the shipping charge is the amount shown above plus $9.00. For Foreign shipments, the shipping charge is the amount shown above plus $15.00.

UPS 2Day® add $12.00
UPS Ground® (3-5) add $6.00

How will my package be shipped?
Our standard method of shipment is US Mail with normal delivery time being 7-10 business days. For shipments to Canada, we ship US Mail with normal delivery time being 10-14 business days. For all foreign shipments, we ship by Airmail with normal delivery time being 14 weeks.

What if I want to receive my order faster than normal delivery time?
We offer UPS Expedited Delivery. You may choose this option from our Web site as long as your shipping address is not to a Post Office Box. UPS Ground is a 3-5 day delivery service and is an additional $6.00, UPS 2 Day delivery is an additional $12.00, and UPS Next Day is an additional $20.00. Please note that expedited delivery is for in-stock items only. Your order must be placed by 1 p.m. (Eastern Time) Monday through Friday and shipped within the contiguous 48 states. Unfortunately, expedited delivery is not available for all items, or for delivery to rural routes, postal boxes or general delivery addresses. Please call Customer Service at 800-526-1148 for availability.

If an item in my order is on backorder, will I be charged again for shipping?
You are charged the total amount of postage and handling when the first portion of your order is shipped. All backorders will be sent when they are available with no additional postage and handling.

When is my credit card charged?
Your credit card will not be charged until your order is sent.

What if something in my order is damaged or missing?
Delivery is guaranteed. If your order gets to you in poor condition, or not at all, it's not your problem, it's ours. Please contact us by e-mail at customerservice@keepsakeneedlearts.com or by phone at 800-526-1148. Let us know what the problem is and well take care of it!

How do I get e-mail promotions? We regularly send out e-mails announcing upcoming events or advertising special sales. Please log in on our Web site and click on My Account; then go to Login Information, and click on edit. To be included in our e-mail promotions just click on the box so that a check mark appears. Then click Update.

Why do I need to choose a Secret Question/Secret Answer for my Login Information?
This is a special feature that will be helpful in case you forget your password. Once you save an answer to your secret question, you may retrieve your password easily at any time.

What if I forget my password?
Click on password recovery in the box titled Existing Customer Login. Fill in the e-mail address you use to log in and click the box for Send password to above e-mail or Answer Secret Question, then click on Next. Depending on your selection, your password will either be emailed to you or will be displayed immediately on the screen.

What is my User Name?
Your User Name is your e-mail address.

Why did I not receive an e-mailed confirmation of my order?
Within ten minutes from the time you submit your order you should receive an e-mailed order confirmation. These e-mails are sent directly from our bulk e-mail server and may be filtered automatically as Spam or junk mail, depending on your e-mail settings. To avoid this happening, please add customerservice@keepsakeneedlearts.com to your address book. If you did not receive your e-mail confirmation and would like us to resend it for you, please contact us at 800-526-1148 or e-mail customerservice@keepsakeneedlearts.com.

What are your shop hours?
Our shop, located in Center Harbor, NH is open Monday through Saturday from 9:00 a.m. to 6:00 p.m. and Sunday 9:00 a.m. to 5:00 p.m. We are closed on Easter, Thanksgiving and Christmas.

How do I get to the shop?
From I-93 in New Hampshire, take exit 23. At the end of the exit ramp, head east onto Route 104 towards Meredith. Travel 8.1 miles, you will come to an intersection with Route 3. There is a traffic light at the intersection; turn left onto Route 3 North. Travel 1 mile and you will come to another traffic light, turn right onto Route 25 East. Travel 4.7 miles until you reach a double set of traffic lights. Heath's Hardware will be on your right and Senter's Market on your left. Turn left at the light. Our shop is located in Senter's Market in the same building as Keepsake Quilting and Patternworks.

Why do I have to log in to make a purchase?
Our Web site requires that you register an online account before you make your purchase. The initial registration will require that you type in your name and billing address, provide your e-mail address, choose a password, and choose your secret question/secret answer. Subsequent visits will only require that you type in your e-mail address and password. By doing this, you will be able to check back at any time to see the status of your order, and you are able to save items in your Wish List.

How can I change me e-mail address or my password?
You may change your e-mail address or password right from the Web site at any time. Simply log in and go under "My Account". At your Login Information, click on "edit". You may change your e-mail address, your password, and you may view or change your Secret Questions/Secret Answer.