Keepsake NeedleArts has only one goal---your satisfaction! We want to do everything we can to make sure that you’re perfectly delighted with every product you purchase, every person you speak with and every experience you have with us. If, at any time, for any reason, you want to return an item, just send it to us for a prompt refund or exchange. We believe that ordering stitching supplies should be just as much fun as stitching itself. If we ever fall short of our goal, please tell us. We value your friendship and trust above all.